How we are performing
Police Scotland's focus is on keeping people safe. We do this by working in partnership to tackle policing priorities. These are agreed locally for all our communities and at national level.
The Performance Framework ensures Police Scotland’s performance approach is outcome focused and flexible to address new and emerging issues.
Alongside detail of operational activity, business benefits of on-going service transformational projects are reported. Detailed corporate services indicators are also included in the Framework.
The Performance Framework aligns with the Annual Police Plan and describes objectives for Police Scotland’s policing priorities, change program and corporate support. This is to provide a more holistic approach to policing delivery and improvement.
The use of outcomes also provides a consistent focus for both national and local activity. Local policing is at the heart of our service. Police Scotland has published local policing plans for all multi-member wards.
Management information at divisional and council area level is published below on a quarterly basis.
Our outcomes-focused planning and performance approach drives alignment (a golden thread) across all parts of Police Scotland. This is in terms of strategic planning, operational delivery and performance reporting.
The link to Scottish Government’s national outcomes extends this alignment to a national level.
Official statistics for policing in Scotland are produced by Scottish Government. Further information and recent publications, including recorded crime, are available on the Scottish Government website.
999 Performance Data
UK 999 Performance Data is published for every force in the UK including Police Scotland. It is available on the Performance page for each force on www.police.uk under the tab 999 Performance data. It is updated monthly. The data provided by BT shows the public experience when dialling 999.
2024-2025
Performance and Accountability Framework 2024/25
Performance and Accountability Framework 2024/25
Quarter 1 SPA Performance Report
Quarter 1 Force Quarterly Bulletin 2024/25
Quarter 1 Management Information Report 2024/25 - Aggregated File
2023-2024
Quarterly Information Documents
Chief Constable’s Assessment of Policing Performance 2023/24
Management Information Council Area Report Quarter 4 2023/24
Management Information Division Area Report Quarter 4 2023/24
Management Information Force Report Quarter 4 2023/24
Performance Report Quarter 4 2023/24
Management Information Council Area Report Quarter 3 2023/24
Management Information Division Area Report Quarter 3 2023/24
Management Information Force Report Quarter 3 2023/24
Performance Report Quarter 3 2023/24
Management Information Council Area Report Quarter 2 2023/24
Management Information Division Area Report Quarter 2 2023/24
Management Information Force Report Quarter 2 2023/24
Performance Report Quarter 2 2023/24
Police Direct Measures Report Quarter 2 2023/24
Management Information Council Area Report Quarter 1 2023/24
Management Information Division Area Report Quarter 1 2023/24
Management Information Force Report Quarter 1 2023/24
Performance Report Quarter 1 2023/24
2022-2023
Quarterly Information Documents
Performance Framework Report 2023-24
Performance Report Quarter 1 2022/23
Management Information Council Area Report Quarter 1 2022/23
Management Information Division Area Report Quarter 2 2022/23
Management Information Force Report Quarter 1 2022/23
Performance Report Quarter 2 2022/23
Management Information Council Area Report Quarter 2 2022/23
Management Information Division Area Report Quarter 2 2022/23
Management Information Force Report Quarter 2 2022/23
Performance Report Quarter 3 2022/23
Management Information Council Area Report Quarter 3 2022/23
Management Information Division Area Report Quarter 3 2022/23
Management Information Force Report Quarter 3 2022/23
Performance Report Quarter 4 2022/23
Management Information Council Area Report Quarter 4 2022/23
Management Information Division Area Report Quarter 4 2022/23
Management Information Force Report Quarter 4 2022/23
Police Direct Measures Report Quarter 4 2022/23
2021-2022
Quarterly Information Documents
Chief Constable's Year End Report 2021-22
Performance Framework Report 2022-23
Performance Report Quarter 4 2021/22 *
Management Information Council Area Report Quarter 4 2021/22
Management Information Division Area Report Quarter 4 2021/22
Management Information Force Report Quarter 4 2021/22
Police Direct Measures Report Quarter 4 2021/22
Performance Report Quarter 3 2021/22
Management Information Council Area Report Quarter 3 2021/22
Management Information Division Area Report Quarter 3 2021/22
Management Information Force Report Quarter 3 2021/22
Performance Report Quarter 2 2021/22 *
Management Information Council Area Report Quarter 2 2021/22
Management Information Division Area Report Quarter 2 2021/22
Management Information Force Report Quarter 2 2021/22
Performance Report Quarter 1 2021/22 *
Management Information Council Area Report Quarter 1 2021/22
Management Information Division Area Report Quarter 1 2021/22
Management Information Force Report Quarter 1 2021/22
2020-2021
Quarterly Information Documents
Performance Report Quarter 4 2020/21 *
Management Information Council Area Report Quarter 4 2020/21
Management Information Division Area Report Quarter 4 2020/21
Management Information Force Report Quarter 4 2020/21
Management Information Council Area Report Quarter 3 2020/21
Management Information Division Area Report Quarter 3 2020/21
Management Information Force Report Quarter 3 2020/21
Police Direct Measures Report Quarter 3 2020/21
Management Information Council Area Report Quarter 2 2020/21
Management Information Division Area Report Quarter 2 2020/21
Management Information Force Report Quarter 2 2020/21
Management Information Council Area Report Quarter 1 2020/21
Management Information Division Area Report Quarter 1 2020/21
Management Information Force Report Quarter 1 2020/21
2019-2020
Quarterly Information Documents
Management Information Measures Report Quarter 4 2019/20
Management Information Force Report Quarter 4 2019/20
Management Information Council Area Report Quarter 4 2019/20
Management Information Police Division Report Quarter 4 2019/20
Management Information Revisions Analysis Quarter 3 2019/20
Police Direct Measures Report Quarter 3 2019/20
Management Information Force Report Quarter 3 2019/20
Management Information Council Area Report Quarter 3 2019/20
Management Information Police Division Report Quarter 3 2019/20
Multi Member Ward Area Data Quarter 3 2019-20
Management Information Force Report Quarter 2 2019/20
Management Information Council Area Report Quarter 2 2019/20
Management Information Police Division Report Quarter 2 2019/20
Management Information Report Quarter 1 2019/20
Management Information Council Area Report Quarter 1 2019/20
Management Information Police Division Report Quarter 1 2019/20
Management Information Revisions Analysis Quarter 1 2019/20
Police Direct Measures Report Quarter 1 2019-20
2018-2019
Quarterly Information Documents
Management Information Report Quarter 4 2018/19
Management Information Council Area Report Quarter 4 2018/19
Management Information Police Division Report Quarter 4 2018/19
Management Information Revisions Analysis Quarter 4 2018/19
Police Direct Measures Report Quarter 4 2018-19
Management Information Report Quarter 3 2018/19
Management Information Council Area Report Quarter 3 2018/19
Management Information Police Division Report Quarter 3 2018/19
Management Information Revisions Analysis Quarter 3 2018/19
Police Direct Measures Report Quarter 3 2018-19
Management Information Report Quarter 2 2018/19
Management Information Council Area Report Quarter 2 2018/19
Management Information Police Division Report Quarter 2 2018/19
Management Information Revisions Analysis Quarter 2 2018/19
Police Direct Measures Report Quarter 2 2018-19
Management Information Report Quarter 1 2018/19
Management Information Council Area Report Quarter 1 2018/19
Management Information Police Division Report Quarter 1 2018/19
Management Information Revisions Analysis Quarter 1 2018/19
Management Information: Call Handling Reports
Police Scotland currently has a network of service centres and area control rooms spread across the country which accept Emergency and Non-Emergency contacts.
For the purpose of transparency, Police Scotland has published call handling data captured from 1 April 2015. You can download the PDF files by clicking on the links below.
2021
Management Information - Call Handling January 2021
Management Information - Call Handling February 2021
Management Information - Call Handling March 2021
Management Information - Call Handling April 2021
Management Information - Call Handling May 2021
Management Information - Call Handling June 2021
Management Information - Call Handling July 2021
Management Information - Call Handling August 2021
Management Information - Call Handling September 2021
Management Information - Call Handling October 2021
Management Information - Call Handling November 2021
Management Information - Call Handling December 2021
2020
Management Information - Call Handling January 2020
Management Information - Call Handling February 2020
Management Information - Call Handling March 2020
Management Information - Call Handling April 2020
Management Information - Call Handling May 2020
Management Information - Call Handling June 2020
Management Information - Call Handling July 2020
Management Information - Call Handling August 2020
Management Information - Call Handling September 2020
Management Information - Call Handling October 2020
Management Information - Call Handling November 2020
Management Information - Call Handling December 2020
2019
Management Information - Call Handling January 2019
Management Information - Call Handling February 2019
Management Information - Call Handling March 2019
Management Information - Call Handling April 2019
Management Information - Call Handling May 2019
Management Information - Call Handling June 2019
Management Information - Call Handling July 2019
Management Information - Call Handling August 2019
Management Information - Call Handling September 2019
Management Information - Call Handling October 2019
Management Information - Call Handling November 2019
Management Information - Call Handling December 2019
2018
Management Information - Call Handling (January)
Management Information - Call Handling (February)
Management Information - Call Handling (March)
Management Information - Call Handling (April)
Management Information - Call Handling (May)
Management Information - Call Handling (June)
Management Information - Call Handling (July)
Management Information - Call Handling (August)
Management Information - Call Handling (September)
Management Information - Call Handling (October)
Management Information - Call Handling (November)
Management Information - Call Handling (December)
2017
Management Information - Call Handling (January)
Management Information - Call Handling (February)
Management Information - Call Handling (March)
Management Information - Call Handling (April)
Management Information - Call Handling (May)
Management Information - Call Handling (June)
Management Information - Call Handling (July)
Management Information - Call Handling (August)
Management Information - Call Handling (September)
Management Information - Call Handling (October)
Management Information - Call Handling (November)
Management Information - Call Handling (December)
2016
Management Information - Call Handling (January)
Management Information - Call Handling (February)
Management Information - Call Handling (March)
Management Information - Call Handling (April)
Management Information - Call Handling (May)
Management Information - Call Handling (June)
Management Information - Call Handling (July)
Management Information - Call Handling (August)
Management Information - Call Handling (September)
Management Information - Call Handling (October)
Management Information - Call Handling (November)
Management Information - Call Handling (December)
2015
Management Information - Call Handling (April)
Management Information - Call Handling (May)
Management Information - Call Handling (June)
Management Information - Call Handling (July)
Management Information - Call Handling (August)
Management Information - Call Handling (September)
Management Information - Call Handling (October)
Management Information - Call Handling (November)
Management Information - Call Handling (December)
