Nominated Neighbour Scheme
As a Nominated Neighbour you will help verify the identity of anyone who calls at your neighbour’s door, then accompany a verified person into your neighbour’s home to speak.
We hope this scheme will reduce doorstep crime against older and vulnerable people, helping them feel safe at home.
If a neighbour has asked you to be their own Nominated Neighbour, you can deter doorstep criminals - who could be anyone who tries to enter your neighbour’s home by tricking or confusing them.
Your role as a Nominated Neighbour
- You should receive a phone call from your neighbour informing you that a caller is on their way to your home to verify their details and reason for visiting.
- Do not allow the caller to enter your house. He/she can provide photographic identification but remember, ID can be faked and shouldn’t be relied upon. Don’t assume a caller is genuine because they are wearing a uniform. Check ID carefully; make sure the person on your doorstep matches the details on the card.
- Call the company to ask if they know the caller. Don’t use the number on their ID card; look it up.
- If you are happy the caller is genuine, return with them to your neighbour’s house (locking your own house).
- Stay with the caller in your neighbour’s house and ensure doors are locked so no other person can enter. Never leave a caller alone or allow them to move room to room. When the visit is over see them out.
- If the person is offering goods or services that your neighbour doesn’t want, say no on his/her behalf. If in doubt, keep them out.
If you have any doubts about the caller do not let the caller into either your home or your neighbour’s home. If the caller returns alone and persists in gaining entry or you feel threatened, call the police on 101 or in an emergency dial 999.
