Call Handling Reports 2023

This data is Police Scotland management information, not statistics.

Produced by Police Scotland Analysis and Performance Unit

All statistics are provisional and should be treated as management information.

Commentary Notes on Management Information

The Police Scotland Service Centre (PSSC) accepts all Emergency and Non-Emergency contacts.

Since the formation of Police Scotland in April 2013, there has been work ongoing to integrate and remodel the structures that allow the public to contact the police, as well as the dispatch and support of officers on duty.

As part of the re-structuring work, we will continue to invest in new technology and standardise the performance reporting information across the country.

How calls are prioritised

All calls made to the Police Scotland Service Centre via 999, 101 or another dedicated line are prioritised dependent on their source.

999 Emergency – Calls received via 999 are treated as the highest priority and are always answered first.
101 Non-Emergency – Calls received from the public via 101 are treated as a normal priority and are answered when there is a suitable service adviser available but there are no other higher priority calls waiting.