Custody user experience survey

What is the user experience survey?

Every month, Police Scotland contact people who have been in police custody at one of our custody centres around Scotland.

This survey is carried out on behalf of Police Scotland. It's done by the research agency, Progressive Partnership Ltd.

Why have I been contacted?

If you’ve been contacted by Progressive Ltd, it’s because you’ve recently been in one of our custody centres.

Individuals are contacted by text message and invited to take part in the online survey.

I have been in custody but have not been contacted - what can I do?

We prepare a random sample of people who have been in custody each month and provide this to Progressive Partnership Ltd. If you have not been included in that random sample, you won't be contacted via text message.

You can still provide your feedback if you have been in custody via our open survey and we would welcome your feedback anytime.

Why is this survey conducted and what information do Police Scotland have?

The survey is conducted to help us understand the experiences of the people who have been in police custody.

We use the survey to make sure we’re supporting communities as best we can. We want to make sure that people are connected with support services and further information to support them and to prevent re-offending.

No personal information is reported back to Police Scotland. We cannot identify individuals from their responses to the survey.

The answers you give in the survey will be combined with answers from other people who have taken part to give overall survey findings.

No one will be able to identify you individually from the data.

Our reporting, surveying and data collection is compliant with GDPR and data information laws.

What if I don’t want to complete the survey?

We appreciate everyone who takes the time to respond to the user experience survey.

It helps us continually improve our service.

However, the survey is voluntary. You can choose to opt out of communications at any time.

What if I want more information?

If you need more information on the user experience survey you can contact us via email.

If you’d like to contact Police Scotland for any other reason, please visit Police Scotland’s Contact Us page.

If you’d like to make a complaint, please visit the Police Scotland Complaints page.