User experience surveys
Police Scotland values feedback from people we engage with in Scotland’s diverse communities. Outcome 3 of the Joint Strategy for Policing (2023) states that "public, communities and partners are engaged, involved and have confidence in policing".
We are committed to ensuring our services are high quality and meet the public’s expectations. One of the ways we do this is by facilitating regular user experience surveys.
We currently work with Progressive Partnership Ltd. to run three user experience surveys on a regular basis (usually monthly) on our behalf. These help us understand what we are getting right, and what we could do better.
Our own Analysis and Performance Unit and Research and Insight teams work with Progressive Partnership Ltd. to ensure your feedback makes a difference. We review responses regularly. This helps us know what we need to do to improve and recognise good practice among our people.
Insight and data are presented publicly at the Scottish Police Authority’s Policing Performance Committee, using reports that we produce using your feedback.
Our surveys include:
- Local policing – people who have reported or witnessed a minor crime or incident where police were contacted are asked to tell us about their experience.
- Professional standards – people who have made a complaint about the police are contacted to tell us about their experience of the complaints process.
- Hate crime – people who have reported a hate crime or hate incident where police were contacted are asked to tell us about their experience.
- Custody – people who have been in police custody are invited to tell us about their experience.
Police Scotland is committed to protecting and respecting your privacy. We have robust procedures in place to ensure that any data held by us is processed and stored securely.
We also meet the requirements of the Data Protection Act 2018 and the UK General Data Protection Regulation or 'UK GDPR'.
You can view our Privacy Notice to find out more about how we use your data when you contact us.
You can access frequently asked questions to find out more via the links in the navigation menu, or by clicking the links above.
