Complaints
Police Scotland takes complaints about our service seriously. These pages will help you find the right way to get in touch with any concerns. Ensuring your concern is directed to the correct point of contact in the first instance enables us to provide a more prompt response. By considering the following questions, it should be clear what the best way to submit your issue is.
Please read the following questions to best direct your enquiry.
Are you reporting a crime or incident ?
- Always dial 999 in an emergency
- By phone – 101 for non-emergencies
- Online – for issues of a non-serious nature using our Contact Us form
- In person – find your local police stations and check the public counter opening hours
- Text Relay - 18001101 for deaf, deafened, hard of hearing or speech-impaired callers
- Support for British Sign Language users/speakers
- In writing – to PO BOX 2460, Dalmarnock, Glasgow, G40 9BA
Are you looking for an update for a crime or incident you have previously reported?
- Online – using our Contact Us form
- In person – find your local police stations and check the public counter opening hours
Is your query regarding Data Protection / Freedom of Information or seeking information Police Scotland holds in relation to you (known as Subject Access Request)?
Apply for
If your enquiry is regarding any of the following, please click below.
- Productions and property information, please email CJProductionsManager@scotland.police.uk
- For all Recorded Police Warnings, speeding tickets, Anti-Social Behaviour tickets and all other ticket enquiries please contact the Central Ticket Office at CPO@scotland.police.uk
- For Firearms and Explosives licensing enquiries please refer to :- Firearms and Explosives Licensing - Police Scotland
- For Vetting enquiries please email policescotlandvetting@scotland.police.uk
- For vehicle recovery enquiries please visit - Vehicle Recovery Scheme - Police Scotland or contact the department by sending an email to osdvehiclerecoveryscotland@scotland.police.uk
